Clear answers about shopping at TIWWII — payments, shipping, returns, sizing, and bridal consultations.
We accept Visa, Mastercard, American Express, and Bank Transfer. All payments are securely processed through Paystack.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Contact us for specific details about your country.
We accept returns within 14 days of delivery for items in original condition. Custom-made and bridal items are non-refundable. Please contact us for return authorization.
We recommend checking our detailed size guide and taking your measurements. If you are unsure, contact us for personalized sizing assistance.
Yes, we offer custom sizing for most items. This service is included with bridal gowns and available for an additional fee on other items.
Yes, we offer professional consultation services for all our garments. Consultations are included with bridal gowns and available for other items.
Standard shipping takes 3-5 business days within Nigeria. International shipping typically takes 7-14 business days. Express shipping options are available.
Yes, you will receive a tracking number via email once your order ships. You can also track your order through your account dashboard.
Yes, we offer express shipping options for urgent orders. Express shipping typically delivers within 1-2 business days within Nigeria.
We recommend ordering your bridal gown at least 6-8 months before your wedding date to allow time for production and fittings.
Yes, we offer personalized bridal consultations by appointment. Our experts will help you find the perfect gown and accessories for your special day.
Yes, consultations are included with all bridal gown purchases. We ensure your gown fits perfectly for your wedding day.
If you could not find the answer you need, contact TIWWII and we will help.
