07014311126 info@tiwwii.com

Privacy Policy

How we protect and handle your personal information

Last updated: September 20, 2025

Introduction

At TIWWII, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website and services, you consent to the collection and use of your information as described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone, address)
  • Payment and billing information
  • Order history and preferences
  • Size and measurement information
  • Communication preferences
  • Account credentials

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and similar technologies

How We Use Your Information

Order Processing

Process and fulfill your orders, send confirmations, and handle returns

Account Management

Create and manage your account, provide customer support

Communication

Send order updates, promotional offers, and newsletters

Analytics

Analyze website usage and improve our services

Security

Protect against fraud and ensure website security

Personalization

Provide personalized recommendations and experiences

Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Service Providers

We may share your information with trusted service providers who assist us in:

  • Payment processing and fraud prevention
  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Customer support services
  • Analytics and marketing tools

Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

Data Security

Security Measures

  • SSL encryption for all data transmission
  • Secure payment processing
  • Encrypted data storage
  • Access controls and authentication

Your Responsibility

  • Keep your account credentials secure
  • Log out after each session
  • Use secure devices and networks
  • Report suspicious activity immediately

Your Rights and Choices

Access Your Data

Request a copy of your personal information

Update Information

Correct or update your personal information

Delete Account

Request deletion of your account and data

Opt-Out

Unsubscribe from marketing communications

Cookie Preferences

Manage cookie settings and preferences

Contact Us

Exercise your rights by contacting us

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide a better user experience and analyze website usage.

Types of Cookies We Use

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us understand how visitors use our website

Marketing Cookies

Used for personalized advertising and content

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Address

Royal Pine Estate Gate 3 Orchid Road Lekki Lagos Nigeria

Business Hours

Monday - Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 2:00PM
Sunday: Closed